Experience

Leading GTM Solutions at Mews, overseeing a 38-person team across presales, fintech solutions, and payments functions to drive commercial success in hospitality SaaS and fintech following a $300M Series D at $2.5B valuation.

• •Scaled GTM Solutions team to 38 people across presales, fintech solutions, and payments
• •Delivered keynote at NoVacancy London 2026 on 'The Metrics That Matter'
• •Featured on 'Matt Talks Hospitality' podcast with Mews CEO Matt Welle discussing AI in hotel operations
• •Driving GTM strategy for Mews following $300M Series D at $2.5B valuation
• •Sponsored the SABER initiative — an AI-powered SMB deal intelligence router built on Claude and Databricks

Led the Payments Solutions function at Mews, launching the Payments Solution Specialists team and helping execute the 'Turn Mews into a Fintech' OKR. Co-presented at Mews Unfold 2025 on embedded fintech and spoke at the PSE Merchant Acquiring Conference.

• •Launched Payments Solution Specialists function from the ground up
• •Drove execution of the 'Turn Mews into a Fintech' OKR
• •Co-presented 'The Future is Embedded' at Mews Unfold 2025 with Susanne Sandler (GM of Fintech)
• •Spoke on Embedded Finance at PSE Merchant Acquiring Conference 2025 alongside Stripe, Adyen, Mollie, and Verifone
• •Designed value-led sales cycles at the intersection of sales, product, operations and finance

Managed the Solutions Architecture team during a transitional period, ensuring continuity of presales delivery and client engagement across global markets.

• •Maintained presales delivery standards across global markets
• •Ensured smooth team transition during organisational changes

Led a 10-person Solutions Architecture team delivering technical solutions across global markets. Moderated sessions at Mews Unfold 2024 and hosted the Hospitality Insights webinar series with leaders from Forbes Travel Guide and McKinsey.

• •Built and developed a high-performing 10-person team
• •Drove €200k in PMRR within six months through impactful technical delivery
• •Moderated 'Oiling Your Operational Engine' at Mews Unfold 2024 in Amsterdam
• •Hosted Hospitality Insights webinars with Stuart Greif (Forbes Travel Guide) and Del Ross (McKinsey)
• •Streamlined client onboarding and support processes, boosting efficiency and satisfaction

Combined technical expertise with leadership, guiding Solutions Architects to strengthen customer engagement and delivery. Promoted to Manager within six months.

• •Coached peers, onboarded and trained new team members
• •Ran a workshop at Mews Unfold 2023 on 'The New Standard for Operational Efficiency'
• •Designed complex integrations and solutions to meet client needs
• •Promoted to Manager within six months

Bridged technical and commercial goals across the UK, Ireland, Latin regions, and global markets. Acted as lead technical partner for enterprise clients and Mews' alternative accommodations expert.

• •Supported deals worth €50k+ PMRR as lead technical partner
• •Delivered integrations with Zapier, Postman, and Miro
• •Introduced the Sprint Review Summary to align GTM and product teams
• •Earned 2023 Growth Mindset award for driving innovation
• •Published Mews Community interview on payments, sharing real-world experience from Palmers Lodge

Spearheaded operational improvements at Palmers Lodge, implementing Mews PMS and automating payment processes to drive record revenues and support a property sale. This is where I first became a Mews customer before joining the company.

• •Saved £6,000 per month by automating payment processes and reducing no-show fee losses
• •Contributed to record 2019 revenues, surpassing financial targets by over 5%
• •Oversaw due diligence for a successful property sale
• •Implemented Mews as the property management system — later joining Mews as a result

Managed sales, marketing and facilities across multiple student accommodation sites in London and Cambridge.

• •Owned sales, marketing and facilities management across multiple sites of varying sizes

Supported accommodation operations at CRM Students before being promoted to Accommodation Manager.

• •Promoted to Accommodation Manager within nine months

Worked in casual part-time capacity supporting event and staffing operations in London.

• •Gained early professional experience in event staffing and operations

Early career role in fast-paced food service operations.

• •Developed foundational customer service and teamwork skills